Terms and Conditions for: Classes, Made-to-measure clothing and Alterations

At Mad on Sewing we always do our utmost to make sure you are delighted with our service and your purchase, and we will be as understanding as we can if you need to return a fabric or cannot attend a booked class. These terms are here to keep everything clear and to prevent any surprises or misunderstandings.

Classes

Before booking a class or workshop, please be sure you can attend all the dates specified, as it may be difficult or impossible to change a date once booked. We will try to help find someone to replace you if you cannot attend, though this is not always possible, and you are welcome to send someone else in your place.

  • All classes and workshops are payable in advance.
  • Places are only confirmed once payment has been made in full.
  • If you know you cannot attend one or more classes, please let us know in advance and we will try to defer that class if the others attending agree. Please understand deferments are rarely possible.
  • Full refunds are not possible, but depending on when you cancel a partial refund is offered, as below.

Cancellations made:

  • 28 days before the class starts: 90% refund
  • 14 days before the class starts: 50% refund
  • 7 days before the class starts: 25% refund
  • Less than 7 days before the class starts: no refund

1-2-1 classes and vouchers can be redeemed within 1 calendar year of purchase. Within that time a 1-2-1 booking can be made for up to 6 months beyond that date. If no contact has been made with us within 1 calendar year of purchase, refunds cannot be made for either vouchers or classes.

Made-to-measure clothing

Three fittings are included in the price. A non-refundable deposit of 50% is payable before any measurements are taken, and the remaining 50% is payable in full after the third fitting.

Manuela first makes your garment as a toile (a test version). This shows how the finished garment will look on you, and style and size changes can only be made at this stage. Any style or size changes made after the toile stage are charged as an additional cost.

In the event of cancellation, no refund can be made and the entire fee for the garment and our work is payable.

Made-to-measure soft furnishings

100% of the fabric cost is payable before ordering. Payment for the work is made once you receive the finished items, or on installation.

Our suppliers do not accept fabric returns, so we cannot give refunds for any fabric ordered for a specific job.

We can only take responsibility for the size of curtains and soft furnishings if we have taken the measurements ourselves. If you provide the measurements, we cannot be held responsible if the items do not fit once in place.

If you decide to make a style change after an item has been made as agreed, an additional charge is payable, unless we choose to waive it.

Alterations

We always do our utmost to carry out alterations to the agreed specification. If you have provided the measurements yourself, for shop-bought curtains or clothing, or if you have lost or gained weight after a fitting, we cannot offer a refund.

During the fitting the garment is fitted to you as precisely as possible and only altered after your agreement. It is often impossible to alter a garment again once it has already been altered. We will always tell you if an alteration you want might affect other features of a garment, and you will be asked to accept that risk before we go ahead.

We notify you as soon as your alteration is complete. Items not collected after 30 days will incur a storage charge. Any item not collected after three months will be donated to charity.

Complaints

On the rare occasion you are not satisfied, please send your complaint through our contact page, or in writing to SEW! by M-Design Sewing Studio, 253 Gloucester Road, Cheltenham, GL51 8NW.

GDPR and privacy

In line with government regulations, we keep your data so we can fulfil your order and let you know when your goods are ready for collection or need sending to you.

If you attend a class, we are required to keep your data for insurance purposes for six months. After that, if you would like us to remove your details, please let us know and we will delete them.

Our database is only accessed by the owner, through password-protected and fingerprint-protected apps and pages on a PC, tablet or mobile.

Any handwritten cards that come with garments, soft furnishings or alterations are stored in a locked cabinet for accountancy purposes only.

It is our solemn promise that we will never sell or transfer your personal data to any third party.